Hello Centrum e-Learningu AGH,

We'd love to hear how you feel about the support you recently received from Srijan and the rest of the Vimeo team. Please take a moment to answer one simple question by clicking one of the links below:

How would you rate the support you received?

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Bad, I'm unsatisfied

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Akrauzowicz

Jun 30, 2022, 8:18 AM EDT

W dniu 2022-06-30 12:52, Vimeo Support napisał(a):

Srijan (Vimeo Support)

Jun 30, 2022, 6:52 AM EDT

Hi Anna,

Thank you for touching base with us--I'm sorry for any inconvenience here.

I understand that there's been an unintended double charge on this Vimeo account (cel@agh.edu.pl). I'll assist you with this right away!

I've refunded the extra cost of PLN 768.00 charged on June 222, 2022, and those funds should be on their way back to you now. Please allow 10 business days from today for those funds to arrive.

You should be all set! If there's anything else, at all, I can do for you please don't hesitate to let me know.

Sincerely,
Srijan

Centrum e-Learningu AGH

Jun 30, 2022, 3:15 AM EDT

I am an employee of the AGH University of Science and Technology - e-learning Center,
on June 22, 2022, the fee for Vimeo was charged twice from the Jan Kusiak business card ( payment for VimeoPro and VimeoCom,)
the fee should be charged only once, please check the transaction history,
one fee should be paid, please explain, NIP 675-000-19-23

best regards, Anna Krauzowicz,
cel@agh.edu.pl